FAQ
Often times, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before its handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 3 weeks to be created for you.
Look for the following image if a product is ready for shipment immediately:
What Shipping Carrier Do You Use?
Our company ships through the following carriers
* USPS You can choose the carrier speed at checkout for USA shipments.
International shipping
We happily support and love our international customers.
We ship all International products through USPS First Class
Pintody is not responsible for duty, Vat or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping [NATIONALLY / INTERNATIONALLY] on all orders over [$100]
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 to 3 weeks to be handmade.
Do you Accept Returns?
Our policy lasts 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Custom Pieces Created For You
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* Any Item Commissioned and not paid in full
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@pintody.com and send your item to:
Shipping
To return your product, you should mail your product to:
Lynda Hatches
130 Karns Rd
Stillwater, PA 17878
Size chart
Please use our size chart in listing to prevent errors in ordering.
Always have your finger sized by a jeweler before ordering a ring.
There is a Small $25.00 fee for re-sizing and you are responsible for the return to our shop.
Bracelet Size Chart
Ring Sizer:
You can not measure your finger with a string to get the correct size. For the best fit you can order a ring sizer Here.
Do you do Custom Orders?
At this time we are not taking custom orders. I am happy to customize or personalize anything you see in our shop. Look for our open custom items on our blog when we offer them. These will be stones you can get set in a design I am showing.
If you see something you love and would like to request changes I'd love to hear your ideas. We get the best ideas from our most loyal clients.
Please note though that no items will be created until payment is made in full.
Do you Have Payment Plans?
Yes! like you I don't always have the cash and buying a perfect gift will leave me short on the electric bill. No one should ever have to decide between buying something awesome or paying bills. So we set up this cool third party payment plan with Sezzles. Makes it super easy to get that Item you want. You can check it out here for more information. https://pintody.com/pages/how-sezzle-works
Note: for all items purchased on a payment plan there's is a 20% restock fee deducted from the payments made should you change your mind or need to cancel.
If the item(s) are ready to ship they will leave within 24 hours of your last final payment. The usual wait time for custom and personalized items will still apply but we will get started on your order right away. In almost every case you will have your item before your final payment is in sight!! Yay!
Points and Rewards
Earn Points for Purchasing and Review's
YOU MUST BE LOGGED INTO YOUR ACCOUNT
Purchasing Points
- Earn 1 point for each $ spent
- 10 Points is equal to $1.00 to spend on your future orders
- Points expire in 60 days you will be emailed a reminder 5 days before they are reset
- You may use up to a maximum of 50 points or $5.00 each order. This will show on your checkout page.
Review Point
extra ways to earn points
- Review an item for 10 extra points
- Get 100 points for orders over $300
- Get 30 points for orders over $150.00
To earn points you must be registered in (My Account) at Pintody.com
points have no cash value. Points can only be redeemed for merchandise. Pintody reserves the right to end this promotion at anytime without notice.